Thank you for shopping with MGT Fashion. We strive to provide the best quality products and a great shopping experience. If you are not completely satisfied with your purchase, you may request a return or exchange according to the policy below.
1. Return & Exchange Time
Customers can request a return or exchange within 7 days of receiving the order.
2. Conditions for Return or Exchange
To be eligible for a return or exchange:
- The item must be unused, unwashed, and in original condition
- All original tags and packaging must be intact
- The customer must provide the order number or proof of purchase
Items that do not meet these conditions may not be accepted.
3. Non-Returnable Items
The following items cannot be returned or exchanged:
- Sale or discounted items
- Used or washed products
- Customized or altered items
- Items returned after the 7-day return period
4. Damaged or Wrong Items
If you receive a damaged, defective, or wrong item, please contact us within 24 hours of delivery with pictures of the product and your order details. We will review the issue and arrange a replacement if applicable.
5. Exchange Process
To request an exchange:
- Contact our customer support with your order number and reason for exchange.
- Once approved, send the item back to our return address.
- After inspection, we will ship the replacement item, depending on stock availability.
6. Return Shipping
Customers are responsible for return shipping charges, unless the item received is damaged or incorrect.
7. Refund Policy
After receiving and inspecting the returned item:
- Your refund will be processed within 10-15 business days.
- Refunds will be issued through the original payment method or store credit.
8. Contact Us
If you have any questions regarding returns or exchanges, please contact us:
Email: mgtfashion9@gmail.com
Phone: [+923029420091]