SHIPPING COST & DELIVERY INFORMATION
| UK | EUROPE | ||
|---|---|---|---|
| Provider | DHL Express | Provider | DHL Express |
| Estimated delivery | 7 – 15 days | Estimated delivery | 7 – 15 days |
| Shipping cost | Under 1kg1.1kg – 2.0kg£20£25 | Shipping cost | Under 1kg1.1kg – 2.0kg€22€35 |
| US/CANADA | AUZ/NZ | ||
|---|---|---|---|
| Provider | DHL Express | Provider | DHL Express |
| Estimated delivery | 10 -20 days | Estimated delivery | 7 – 15 days |
| Shipping cost | Under 1kg1.1kg – 2.0kg$25$30 | Shipping cost | Under 1kg1.1kg – 2.0kgAU$40AU$50 |
| ASIA (JAPAN/S.KOREA/HONG KONG/S’PORE) | REST OF THE WORLD delivery | ||
|---|---|---|---|
| Provider | DHL Express | Provider | DHL Express |
| Estimated delivery | 7 – 15 days | Estimated delivery | 7 – 15 days |
| Shipping cost | Under 1kg1.1kg – 2.0kg$35$46 | Shipping cost | Under 1kg1.1kg – 2.0kg$45$55 |
| DELIVERY | Your order may be delivered by either your local postal service or by an express courier. If you are not home when the delivery is made, a notice card may be left by the postal service or courier to advise on how and where your delivery can be collected. A signature may be required for larger deliveries. Depending on the country you are based in, your local customs authority may charge duties and taxes for goods imported into the country. This is usually dependent on the total value of your order and we recommend checking with your customs authority for more information on if and what fees are applied to goods imported into the country. |
| SHIPPING | MGT Fashion offers free express shipping on all orders over a certain price point. All orders become the responsibility of the purchaser once received by the carrier. MGT Fashion will not be held responsible for the loss or damage of any item(s). By placing an order with international shipping, you agree to MGT Fashion’s international shipping policy. Please note international orders may be subject to duties and taxes and possible delays due to customs clearance procedures in the destination country. |
| TAXES AND DUTIES | Shipments outside the UK and Ghana may be subject to taxes and duties based on the destination country. The customer is responsible for all taxes and duties. MGT Fashion is not responsible for any fees charged by customs. MGT Fashion has no control over these charges and cannot predict what they may be, as customs policies and import duties vary from country to country; in some cases, customs duties are not always applied. Each country has its own rules for determining whether import duties and taxes will apply. We recommend contacting your local customs office for rates before placing an order. We cannot guarantee that items will not be subject to random checks by customs, and cause associated delays and charges. MGT Fashion is not responsible for any delays caused by destination customs clearance processes. |
| REFUSED INTERNATIONAL SHIPMENT | If you refuse a shipment from MGT Fashion due to customs duties, taxes, or any other reason, you will be held responsible for both the original shipping charges and the cost of returning the package to us. This amount will be deducted from your total merchandise refund. |
| INTERNATIONAL RETURNS | Please note all made to order, pre order and sale items are final and are not eligible for exchanges or return. If you wish to return a non-sale item purchased from us, please ensure that you make your return within 7 days of receipt to be considered for returns. Products must be unworn with tags in place. You need to include a hardcopy of your original order confirmation email in the package. PLEASE NOTE: Made-to-order and pre-order items can only be returned if they are faulty. Shipping costs to return items back to ADJOAA will be the responsibility of the customer. To send an item to us, please follow these simple instructions: Complete a returns form here to register your requestUse a track and trace insured courier of your choice with signature upon deliveryPrint off your original order confirmation email and include inside the parcelAny returns paperwork and the outer packaging must be clearly marked as “RETURNED GOODS – OF NO COMMERCIAL VALUE” to prevent the parcel being held in customs or refused on delivery The delivery for your return must be addressed to:MGT Fashion Returns: MGT Fashion LTD, 5 Dunster Close, Romford RM 3AU, England, United KingdomPlease keep your proof of sending for tracking and insurance purposes. |
RETURNS & EXCHANGE
| EXCHANGES | Exchanges can be made for size and colour only, and are subject to availability at the time of processing. Please note that original order shipping costs are non refundable.Sale items are eligible for an exchange or shop credit within 7 working days of delivery if purchase is faulty.All sale, samples and preloved items sold are final and cannot be returned for refund if you change your mind. |
| RETURNS FORM | We make every endeavour to ensure we accurately describe each item of clothing on our website, however we understand that returns happen from time to time. If you would like to return an item you have purchased from MGT Fashion, please fill out the form to the right. Make sure to include your order number, items being returned, and reason for return (size, fit, or otherwise). |
| WHAT HAPPENS NEXT | Once the product is received and has undergone a quality control check to ensure the product has not been worn and that the tags are still in place, your request will be processed. If goods are eligible for a refund, the refund will be made within 15 days of receipt of the items by MGT Fashion. We strongly advise customers to thoroughly check the product and try it on when it is received to ensure you are satisfied with the product. Refunds and exchanges will not be permitted after 14 days from the date of receiving your purchase. Shoes must be returned unworn and in their original packaging. Shoes returned without their original boxes will not be accepted. Please note international orders may be subject to duties and taxes and possible delays due to customs clearance procedures in the destination country. |